Lead Development Operations Engineer

Hot Topic HQ - City of Industry, California - Full-time

Description

Hot Topic is seeking a Lead Development Operations Engineer responsible for leading engagements to deliver small, medium and large scale ecommerce / order management solutions.  You’ll perform dev-ops, production supports, and software testing duties on a variety of customer-facing and internal enterprise systems and applications on multiple platforms. You will work with developers, product owner and QA Engineers to develop, maintain, and enhance the test automation framework and automation infrastructure. We have multiple projects throughout their life-cycle with various departments, so you’ll put to use interpersonal and communication skills.  You bring a passion for driving performance improvements in response time, capacity and scalability across all the new initiatives, evangelizing and supporting the performance work across all delivery teams.

WHAT YOU'LL DO

  • Accurately predict the amount of effort required for projects and tasks, and develop plans/schedules accordingly. You’ll provide architectural guidance and technical recommendations to improve performance
  • Lead team and keep production systems uptime 24/7 support
  • Implement and manage automated suites of black-box, white-box test and load test scripts
  • Identify product issues and write detailed bug reports during the product development cycle
  • Communicate and coordinate with peers and senior level individuals in cross-functional groups to articulate and compare alternative testing approaches
  • Maintain, support and extend existing in-house automation for different applications
  • Research, develop and recommend tools to assist QA Engineers in test planning, execution and reporting. You’ll assist QA team with quickly investigating and responding to problems reported in QA automation projects
  • Upgrade and maintain unit testing and integration testing environments
  • Participate and review the requirements and development designs for potential performance implications and suggest the design changes if necessary
  • Work closely with other domain architects, to design solutions for performance and scalability. You’ll make sure that the changes in other domains are not impacting the performance
  • Ensure timely proactive identification of performance issues, escalating issues as warranted

WHAT YOU'LL NEED

  • At least 7 years of experience in engineer role, preferably working within the retail/ecommerce industry
  • Fluency in object-oriented programming with minimum 3 years of use of OO languages 
  • Understanding of web technologies (JSON, JavaScript, JQuery, SOAP, XML, HTML5 or similar technologies) as well as SQL and relational databases
  • Knowledge of good coding practices and improving code quality
  • Experience testing complex, multi-threaded, and multi-component products
  • Extensive experience with various types of testing including unit, system, integration, user acceptance, regression, usability and end-to-end testing
  • Deep knowledge of QA tools and automated testing environments (Selenium/WebDriver, Jenkins, Scripting Environments, etc.)
  • Innovative, analytical approach to solving complex test problems and performing troubleshooting
  • Deep knowledge of QA methodology & Software development processes (Agile , Scrum)
  • Experience providing Continuous Integration/Delivery solutions (Jenkins, Bamboo, etc.) a plus
  • Experience testing security products a plus
  • Familiar with agile methodology and systems (Jira, Confluence)
  • Demandware Salesforce Commerce Cloud and Manhattan Order Management Systems experience or similar systems is a huge plus

Our company participates in E-Verify. E-Verify is a program that electronically confirms a candidate’s eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.

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