Loyalty Coordinator

Hot Topic HQ - City of Industry, California - Full-time

Description

At Hot Topic, we’re passionate about creativity and high performance. Our success comes from high-caliber teams that love our product and place the customer at the center of every experience. We are looking for a Loyalty Coordinator to manage our loyalty program and ensure it provides a rewarding experience for customers. In this role, you will have an exciting opportunity to drive the business in a dynamic and rapidly growing ecommerce space.

WHAT YOU'LL DO

  • Manage daily operations of Hot Topic and BoxLunch rewards program
  • Analyze and report on program KPI’s including new signups, tier moves, rewards issued, and rewards redeemed
  • Set up promotions and special events for loyalty members
  • Handle customer service requests related to customer accounts
  • Configuration of loyalty application such as Epsilon Agility
  • Pull and analyze customer segments for marketing
  • Work with marketing and planning teams to set up loyalty events
  • Strategize around customer communication

WHAT YOU'LL NEED

  • 2-3 years experience managing loyalty reward programs
  • Proficiency with large data sets, Excel, and analytics tools
  • Literacy in SQL or equivalent coding language
  • Familiarity with Epsilon Agility Loyalty and Salesforce preferred
  • Keen eye for customer experience best practices
  • Familiarity with retail KPI’s
  • Can stay organized in a fast paced environment


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