Business Systems Manager- Distribution Systems

La Vergne, Tennessee (TNDC) - Full-time


Hot Topic is looking for hands on experienced business system manager who will oversee and maintains the warehouse management system (Manhattan), MHE system, SCI and batching tools like put wall, unit sorter and inbound/outbound integration of warehouse management system. You’ll oversee and maintain the IT Supply Chain Applications by leading the processes and resources required for business operations, and partner with Production Support and peers to assist in implementing, maintaining, supporting, and upgrading system and applications


The Supply Chain Manager will represent the corporate Supply Chain Systems team and serve as the primary point of contact for the Supply Chain Systems. Additionally the Supply Chain Manager will serve as the local functional and technical SME in order to provide support and educating users on the systems applications across our family of brands: Hot Topic, BoxLunch, and Her Universe


  • Define, analyze, and evaluate existing Supply Chain Management, MHE and Unit sorter (Auto bagger, put wall) business functions and processes leveraging Enterprise Supply Chain Management systems
  • Make recommendations to management on opportunities for process improvements by utilizing and leveraging applications in this space
  • Meet with business partners, project managers, and vendor partners to determine project scope and vision, set system goals, identify and resolve system issues, and lead prioritization of build items
  • Communicate changes, enhancements, and modifications to stakeholders so that issues and solutions are understood
  • Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow; document risks and identify mitigation strategies
  • Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developer’s/project team, this includes creating process models, specifications, diagrams, and charts to provide direction to the team
  • Review system design plans with vendor, internal team and consultants for reasonableness and fit within the business requirements
  • Define, coordinate, and drive the  project lifecycle for all supply chain initiatives
  • Implement and recommend best practice in the Supply ChainSpace
  • Planning both long and short term initiatives and ensuring effective utilization of your team and also vendor partners
  • Standardize processes, create metrics and tools to measure progress, focus on continuous process improvement
  • Managing and provide oversight for the teams to develop, execute and complete assignments
  • Organizing team roles and evaluating employee performance


  • 5+ years managing high performance supply chain application and development teams while identifying, hiring and developing top talent.
  • 8+ years owning and driving end-to-end product requirements across multiple teams including business community
  • Proficient in both functional and technical aspects of Manhattan WM or similar application
  • At least 3 years experience in configuration/solutions evaluation/validation and deployment for Manhattan WM or similar
  • Good understanding of warehouse management system’s integration with Order management system, Warehouse control system, MHEs, Merchandising system and Shipping system
  • Demonstrated hands-on project management experience is required
  • Experience with cloud based/SaaS solutions will be a plus