Business Intelligence Analyst

Hot Topic HQ - City of Industry, California - Full-time


We’re elevating our big data game. Data is everywhere, and we need someone that can gather and build data visualization tools that bring insights to our work. As the Business Intelligence (BI) Analyst, you’ll have deep analytical skills. This work involves mining data from multiple sources, working with multiple team members to understand their requirements and coming up with a well thought and articulated project plan to develop BI solutions to meet these requirements.


You’ll participate in a wide variety of business intelligence efforts, including the development and maintenance of internal solutions, reports, ad hoc data retrieval and building metrics. You will be working with a variety of data sources to develop and implement data and business intelligence solutions to enable partners to make data-driven business decisions.


  • Utilize Looker, SQL, Excel or other tools to dive deep into massive data sets, conduct root cause analysis, and identify outliers
  • Analyze key performance indicators (KPIs) to better understand trends in consumer behaviors and the life cycle of a customer
  • Develop a thorough understanding of customer behavior, product trends, and business drivers
  • Present findings to various departments and upper management
  • Optimize the user experience by having an in-depth understanding of their needs
  • Create and manage dashboards that can communicate the right KPI’s to business partners
  • Identify gaps and data inefficiencies to improve data quality and reports
  • Support team and end-users as a Subject Matter Expert (SME) through troubleshooting, recommendation solutions and identifying opportunities to solve business problems through BI


  • Minimum 2 years of work experience in an analytical role
  • Experience building dashboards with a data visualization tool, ideally Looker (or Tableau/Power BI); LookML experience is a plus
  • Advanced proficiency in SQL
  • Bachelor’s Degree in Information Systems, Economics, Business, Computer Science or any other analytical field
  • Experience with data analysis in a variety of quantitative fields and experience building data analysis and decision support systems
  • Excellent problem solving and visual thinking skills
  • Strong storytelling skills to share insights with business partners
  • 2 or more years of experience in customer analytics, preferably in retail
  • #BI-Remote