Director IT Infrastructure & Operations

Hot Topic HQ - City of Industry, California - Full-time


Technology keeps the world moving - It’s no different here at Hot Topic. We’re looking for a Director IT Infrastructure & Operations to lead the strategic leadership of multiple functions including database management, Windows/UNIX administration, POS and Desktop Support, network services, PCI/SOX compliance, and production support.  Oversees the implementation of information system strategies and procedures.  Continuously reevaluating organizational objectives/needs and finding effective solutions.


  • Provide strategic guidance to application analysis, quality assurance, support, and overall project management based on the Company’s information system objectives.
  • Lead the team responsible for the corporate infrastructure and support.
  • Manage the required project plans and resource plans for IT initiatives and oversee the development of these initiatives.
  • Develop and maintain department budget and capital expenditures.
  • Facilitate communication and project coordination with business partners.
  • Ensure clear definition of tasks, resources and needed business partners and resolves issues and/or resources constraints.
  • Develop project status reports ensuring that key issues are highlighted, communicated and followed-up.
  • Review project deliverables for accuracy and compliance to standards.
  • Lead and develop project team members including performance assessments and career guidance.


  • Bachelor’s degree in a technical/business discipline with 7 to 15 years practical technical experience.
  • Prior experience in complex IT project management, vendor and budgeting management.
  • Ability to identify and assess critical path activities, and methodologies to resolve associated issues.
  • Ability to identify resource constraints (headcount and material (e.g. test system availability).
  • Working knowledge of Retail Systems(Oracle preferable)
  • Extensive knowledge of SDLC, PLC, ITIL and QA methodologies.
  • Knowledge of MS-Project 2007 and Project Server preferred.
  • Datacenter management
  • Oracle X Store experience
  • Cisco, Juniper, Brocade, VMWARE, Meraki, Cisco Call Manager
  • PCI Compliance – Nessus / Qualys
  • Dell Compellent
  • Cloud Platform
  • Solarwinds
  • Cisco UCS
  • RingCentral
  • Palo Alto Networks
  • Pure Storage

Our company participates in E-Verify. E-Verify is a program that electronically confirms a candidate’s eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.