Sr, Manager Business Intelligence and Analytics

Hot Topic HQ - City of Industry, California - Full-time


We are on the hunt for a high-impact strategic leader to take our analytics to the next level. Data is everywhere, and we need someone to lead the team to gather and build data visualization tools that bring insights to our work. As the Sr. Manager of Business Intelligence and Analytics, you will work with multiple team members to understand their requirements and develop well-thought-out, and articulated project plans to develop BI solutions to meet these requirements. 


You'll participate in a wide variety of business intelligence efforts, including leading a team to develop and maintain internal solutions (Snowflake, Looker, Medallia, Epsilon), reports, ad hoc data retrieval, and building metrics. In addition, you will be working with various data sources to develop and implement business intelligence solutions to enable partners to make data-driven business decisions that will improve the customer experience.


  • Collaborate with product teams and business partners to understand problems that can be answered with data
  • Work with the team to utilize Looker, SQL, Medallia, Epsilon, Excel, or other tools to dive deep into massive data sets, conduct root cause analysis, and identify outliers
  • Identify data trends and recommend solutions for creating a better customer experience
  • Design and manage dashboards that can communicate the proper KPI's to business partners
  • Make meaningful correlations and logical insights from data trends
  • Identify gaps and data inefficiencies to improve data quality and reports
  • Support team and end-users as a Subject Matter Expert (SME) through troubleshooting, recommendation solutions, and identifying opportunities to solve business problems through BI


  • At least 5 years managing analytics, business intelligence tools or data science
  • Proven track record of turning data insights into actionable business revenue drivers
  • Minimum 2 years of experience with SQL
  • BA Degree in Information Systems, Economics, Business, Computer Science or any analytical field
  • Experience with data analysis in a variety of quantitative fields and experience building data analysis and decision support systems
  • Excellent problem solving and visual thinking skills
  • Strong storytelling skills to share insights with business partners
  • eCommerce experience is a plus