Operations Manager -Print on Demand (POD)

Hot Topic HQ - City of Industry, California - Full-time

Description

Love Pop Culture? Hot Topic is looking for a Manager of Operations for Print on Demand. This role will oversee the POD operations for Hot Topic, Box Lunch, and Her Universe. Will work closely with the Senior Manager to execute strategies, functionality, policies and procedures to drive projects forward.

WHAT YOU'LL DO

  • Partner with HQ departments throughout the entire POD pipeline to support and grow business, including licensing, product development, digital marketing, social marketing, site merchandising, and customer care teams
  • Directly manage POD operations team to ensure high-growth business and operations targets are met
  • Maintain POD “go live” calendar to maximize and drive sales
  • Advise merchant teams in developing omni-channel buying strategies
  • Coordinate with Retail Management Systems and Order Management Systems teams to quickly resolve technical issues relating to POD operations
  • Liaises with external POD Operations partners to maintain operational controls and excellent end-to-end customer experience
  • Perform other job duties as needed

WHAT YOU'LL NEED

  • Minimum 2+ years in operations management or related experience, College degree is a plus
  • Inquisitiveness and open mind regarding teen music and fashion trends, license retail experience is a plus
  • Ability to quickly compile and analyze data to make daily operational decisions while maintaining attention to detail and a topline focus
  • Illustrates a dedication to meeting requirements of internal and external customers, responding to all customer requests promptly and thoroughly
  • Excellent verbal and written communication skills including ability to work in a team environment, give honest, direct feedback
  • Meets deadlines, prioritizes appropriately, copes well with change, and maintains composure under pressure
  • Is accountable for results, approaches obstacles proactively and looks for ways to resolve problems and issues
  • Regular travel is not expected though travel for some project rollouts may be needed
  • Regularly required to sit, stand, bend and lift/move up to 10 pounds.  May lift/move up to 50 pounds occasionally


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