EOM Fulfillment Analyst

Hot Topic HQ - City of Industry, California - Full-time


Our EOM Team keeps things flowing and we’re looking for an EOM Fulfillment Analyst to join our team. You will be responsible for analyzing the eCommerce/Omni channel order fulfillment network performance and key metrics, being the master mind behind identifying and resolving issues, and recommend courses of action to Supply Chain management.  


  • Monitor and support the execution of fulfillment orders across the eCommerce/omni channel network; including a broad scope of Stores and Distribution Centers.
  • Develop and create data tables to support day to day store fulfillment operations
  • Create forecasting for fulfillment stores based on current plans and metrics in conjunction with Business teams
  • Engage and collaborate with IT to align programs/projects in support of supply chain business objectives and strategies
  • Identify, recommend and implement improvement opportunities in work methods, procedures, or equipment to increase throughput and/or quality at the Distribution Centers and Stores
  • Monitor and analyze key operating metrics and assists in development and maintenance of an accurate measurement system.
  • Quantify, research and articulate ship-to-home, ship-to-store and buy-online-pickup-in-store order issues.
  • Prepare documentation, including the development of Standard Operating Procedures / modification for assigned process improvement projects
  • Act and support team as Subject Matter Expert on reporting capabilities and performance monitoring tools
  • Within SME content, maintain system configuration of business related functions within the Order Management System
  • Create, modify, maintain distribution of reports using multiple data inputs, systems and tools
  • Strong Analytical skills
  • Many projects require understanding of Order Management functionality and OMS systems configuration
  • Works independently to support off-hour/weekend operations. Holds decision making for monitoring and triaging any major system issues including escalation, resolution and communication to maintain/restore fulfillment operations.


  • Business analysis and business process management skills
  • Understanding of order management, distribution and transportation processes
  • Experience with direct to consumer fulfillment
  • Effective communicator and ability to influence others to accomplish team objectives
  • Experience with Manhattan Associates product suite, IBM Sterling OMS or other order management/distributed order management (DOM) experiences a plus.
  • Advanced excel skills and proficient in SQL Basic
  • Ability to configure order management systems so they align with Omni-Channel business processes